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How can I ship my item without ever leaving home?

We're glad you asked! All you have to do is visit the USPS website, fill out the information, set a date for pickup and you're good to go. Be sure you select the "Return Services" option when choosing the type of shipment it is.


Schedule your free package pickup here


*We recommend leaving your shipment out some time before 10AM the day of your scheduled pickup. If package pickup is not available in your area you must either take your package to the UK Post Office, drop it off in a USPS mailbox, or leave it with your neighborhood mail carrier.

What if I’ve already sent my item but I forgot to include an accessory?

In most cases, it's not a problem! There are certain devices, however, that have unique chargers, batteries, or other accessories which will affect payment if missing. We recommend waiting until we determine if the missing accessory constitutes a change in your offer. It it's the cause of your offer drop please contact us.

What’s the best way to pack my item?

The best way to pack your item is to use the safety material we give you, as it is more than enough to keep your device safe. Just put the item in the protected bubble bag provided and seal it up. However, if you'd like to add more protection we recommend wrapping your device in newspaper before putting it in the box. This makes it a tighter fit so it can't move around as much and also adds some cushion to the item.

Where can I find the pre-paid shipping label?

The pre-paid shipping label will be provided inside the box we send you. It will also be pre-addressed for your convenience, so all you have to do is stick it over the original label and ship it out!

How can I keep track of my package after I’ve shipped it?

We encourage you to write down the tracking number from the label provided so you can see where your package is. Otherwise, we'll send you order updates as soon as we receive your item. If there is a problem with your shipment please contact us through the form to the right and we'll look into it immediately.

Can I send more than one item in a box?

Absolutely,Micro Media boxes were designed to hold up to 3 devices at a time. Simply place them in the safety material provided and you're ready to ship!

What if I forgot to add your materials back in the box?

No worries, all we ask is that you recycle the materials responsibly. You may also include them on one of your future orders if you wish, as we reuse all the material we have multiple times!

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