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Selling My Item
Can I still sell my device if I don't have all the accessories?

You can absolutely sell your device if you don't have all the accessories for it. In most cases, missing accessories don't have an affect on your offer.

 

*Note we request that customers do NOT send us accessories such as earbuds, cases, box & manuals, or protective screens. These will be discarded upon receipt and do not affect offer price.

How do I deactivate my device?

To deactivate your device you have to contact your wireless service provider.

 

AT&T - 1.800.331.0500

Sprint - 1.888.211.4727

T-Mobile - 1.800.866.2453

Verizon - 1.800.837.4966

 

Your ESN (Electronic Serial Number) may be active due to: a) the account status is still active on the device, b) there's still a remaining balance on the account associated with the device, or c) the device has been reported lost or stolen.

 

If we find your ESN is not clear during inspection, we'll email you and hold the device for 5 days. During this holding period we ask that you contact your wireless service provider and resolve any issues that are causing your device's ESN to be active. If the problem isn't solved within the 5 day holding period, we'll have to offer a revised value for the device. At this time you'll have another 5 days to accept or decline the updated offer. If you decline, we'll send your device back to you free of charge. If we don't receive a response at all after 5 days we'll assume you accept the new offer and your order will be automatically processed.

Should I remove the SIM card from my device?

You should remove your SIM card before sending your device to us, as it helps speed up the process and protects your privacy at the same time. On most phones you can find the SIM card under the battery and eject it fairly easily. If you can't find your SIM card we'll remove and destroy them for you free of charge.

Why can I only sell 3 items at a time?

Micro media boxes were specifically designed to hold up to 3 items at a time. We've found that this is close to the average number of leftover electronics each household owns. If you have more than 3 items, you may make multiple orders to sell them. If you have over 10 items or you're interested in selling in bulk, we ask that you let us know using the Contact Uk form.

What is an ESN?

ESN stands for Electronic Serial Number. An ESN can also be referred to as an MEID or IMEI. This number helps identify your device's status and is tied to a carrier.

 

An ESN can be active for the following reasons:

 

1. The account status is still active or in use with the device's carrier

2. There is a remaining balance on the account associated with the device

3. The device has been reported lost or stolen

 

If we find your ESN is not clear during inspection, we'll email you and hold the device for 5 days. During this holding period we ask that you contact your wireless service provider and resolve any issues that are causing your device's ESN to be active. If the problem isn't solved within the 5 day holding period, we'll have to offer a revised value for the device. At this time you'll have another 5 days to accept or decline the updated offer. If you decline, we'll send your device back to you free of charge.

Can I add items to my order after I’ve checked out?

Unfortunately, we can't add items to already made orders. We ask that you create a brand new transaction including only the other items you wanted to add.

Does my offer expire?

Unfortunately, yes after 30 days. The value of electronics decline quickly over time because the latest and greatest is always right around the corner, forcing us to put an expiration date on our quotes. If your item is received after 30 days we'll inspect it and let you know what the updated offer is. No worries, you can decline the offer if you wish and your device will be sent back to you free of charge. We recommend seeing what our current offer is if your offer has expired.

Does Micro Media pay me for any extra accessories I send?

Micro Media doesn't pay any extra for accessories unless specifically asked for during the checkout process. Unfortunately, if we receive any accessory that was not requested they can not be returned. This includes headphones, retail boxes, manuals, etc.

How can I cancel my order?

You can easily cancel an order by getting in touch through the Contact Uk form - just let us know the Order ID and it will be cancelled.

Does Micro Media buy engraved items?

In some cases, yes. However, engravings can impact the value of your device depending on if it contains personalized or offensive messages.

Will Micro Media buy devices that are locked to a non-listed carrier?

In most cases, no. For certain devices, however, you'll notice a carrier titled "other". This is the only case in which Micro Media will accept a non-listed carrier. Besides this specific situation we do NOT accept items locked to a service provider that isn't listed.

How can I remove an item from my order?

During the checkout process you can remove an item from your trade-in box. Simply find the red "X" to the right of the item you wish to remove and click it. You should see the item disappear from your order.

Do you offer extra money if my item has a warranty on it?

Unfortunately no, we're unable to offer extra money to item's with warranties.

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